You're responsible for customer outcomes. Renewals, expansion, satisfaction — it all flows through you.
But staying on top of every account is impossible. Signals hide in support tickets, call notes, and product usage. By the time you spot a problem, the customer is already frustrated.
See account health in real-time
Pelin aggregates customer signals across channels:
Support sentiment — How do tickets from this account look?
Call summaries — What came up in recent Gong calls?
Feature requests — What has this customer asked for?
Complaint history — Are issues recurring?
All in one place. No digging through tickets.
Spot risk before it's too late
Pelin flags accounts showing warning signs:
- Increasing complaint volume
- Frustrated sentiment in communications
- Questions about alternatives or cancellation
- Unresolved recurring issues
Get alerts, not surprises.
Advocate with evidence
When you tell product "this customer needs X," back it up:
- Full history of relevant feedback
- Quote directly from customer conversations
- Show the pattern across interactions
Be the voice of the customer with data to prove it.
Works with your tools
Connect to Intercom, Zendesk, Gong, HubSpot, Salesforce, and more. See customer signals wherever they appear.