Terms of Service

Last updated: March 19, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and Pelin ApS, a company incorporated under the laws of Denmark with its registered office in Copenhagen, Denmark ("Pelin", "we", "us", or "our"), governing your access to and use of Pelin's products, services, and platform ("Services"). By accessing or using the Services, you agree to be bound by these Terms in their entirety.

1. Services

Pelin provides an AI-powered platform that analyzes customer feedback and conversations to generate insights for product teams. The Services include web applications, APIs, integrations, and related tools. The Services are provided on an "as is" and "as available" basis. Pelin reserves the right to modify, suspend, or discontinue any part of the Services at any time without prior notice.

2. Eligibility and Account Registration

The Services are intended for business use only. By creating an account, you represent that you are acting on behalf of a legal entity and have the authority to bind that entity to these Terms. You agree to:

  • Provide accurate and complete registration information
  • Maintain the confidentiality of your account credentials
  • Promptly notify us of any unauthorized access to your account
  • Accept full responsibility for all activities occurring under your account

3. Acceptable Use

You agree not to:

  • Use the Services for any unlawful purpose
  • Upload content that infringes third-party intellectual property rights
  • Attempt to gain unauthorized access to our systems or infrastructure
  • Interfere with or disrupt the Services or related systems
  • Use the Services to process personal data in violation of applicable data protection laws, including but not limited to the EU General Data Protection Regulation (GDPR)
  • Resell, sublicense, or redistribute the Services without prior written authorization
  • Reverse-engineer, decompile, or attempt to extract the source code of the Services

4. Customer Data

You retain all ownership rights to the data you upload to or process through the Services ("Customer Data"). By using the Services, you grant Pelin a limited, non-exclusive, worldwide license to process Customer Data solely for the purpose of providing and improving the Services.

You are solely responsible for ensuring that you have all necessary rights, consents, and legal bases to provide Customer Data to Pelin and to permit its processing through the Services. You represent and warrant that the Customer Data does not violate any applicable law or third-party rights. Please see our Privacy Policy for details on how we handle data.

5. AI Processing and Disclaimer

The Services use artificial intelligence and machine learning to analyze Customer Data and generate insights. You expressly acknowledge and agree that:

  • AI-generated insights, recommendations, and outputs are provided for informational purposes only and do not constitute professional, legal, financial, or strategic advice
  • Pelin makes no representations or warranties regarding the accuracy, completeness, reliability, or suitability of AI-generated content
  • You are solely responsible for any decisions, actions, or omissions made based on the Services or AI-generated outputs
  • AI outputs may contain errors, inaccuracies, or biases, and you must independently verify any information before relying on it
  • Pelin shall have no liability whatsoever for any loss or damage arising from reliance on AI-generated content

6. Payment Terms

Paid plans are billed in advance on a monthly or annual basis, as selected at the time of purchase. All fees are quoted in EUR and are exclusive of applicable taxes. All fees are non-refundable to the maximum extent permitted by law. Pelin reserves the right to change pricing upon 30 days' written notice. Failure to pay any amount when due may result in suspension or termination of your access to the Services.

7. Subscription and Cancellation

Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You may cancel your subscription at any time through your account settings. Upon cancellation, you will retain access until the end of the current billing period. No refunds or credits will be provided for partial billing periods, unused time, or unused features.

8. Intellectual Property

The Services, including all software, algorithms, models, designs, documentation, and content, are owned by Pelin or its licensors and are protected by applicable intellectual property laws. These Terms grant you only a limited, revocable, non-exclusive, non-transferable right to use the Services during the term of your subscription. No other rights are granted, whether by implication, estoppel, or otherwise.

9. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ACCURACY. PELIN DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM HARMFUL COMPONENTS. PELIN DOES NOT WARRANT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT, DATA, OR INFORMATION PROVIDED THROUGH THE SERVICES, INCLUDING AI-GENERATED OUTPUTS.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PELIN, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS OPPORTUNITIES, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF PELIN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PELIN'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE LESSER OF (A) THE TOTAL AMOUNTS PAID BY YOU TO PELIN IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED EUROS (€100).

THE LIMITATIONS IN THIS SECTION APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU, BUT THEY SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

11. Indemnification

You agree to indemnify, defend, and hold harmless Pelin, its directors, officers, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) your Customer Data or any content you submit through the Services; or (e) any third-party claims arising from your use of the Services.

12. Data Protection

Where you provide personal data through the Services, you act as the data controller and Pelin acts as the data processor within the meaning of the GDPR. You are solely responsible for complying with all applicable data protection laws in respect of Customer Data, including obtaining all necessary consents from data subjects. Pelin processes personal data in accordance with our Privacy Policy and any applicable Data Processing Agreement.

13. Confidentiality

Each party agrees to maintain the confidentiality of the other party's confidential information and not to disclose it to third parties without prior written consent, except as required by law or as necessary to perform under these Terms.

14. Termination

Pelin may suspend or terminate your access to the Services immediately and without prior notice for any reason, including but not limited to violation of these Terms, non-payment, or suspected fraudulent activity. Upon termination: (a) your right to use the Services ceases immediately; (b) you remain liable for all amounts owed; and (c) Pelin may delete your Customer Data after a reasonable retention period. Sections 4, 5, 8, 9, 10, 11, 12, 13, 15, and 16 survive termination.

15. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Denmark, without regard to its conflict of law provisions. Any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Copenhagen, Denmark. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

16. General Provisions

  • Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and Pelin regarding the Services.
  • Severability. If any provision is held unenforceable, the remaining provisions remain in full force and effect.
  • No Waiver. Failure to enforce any right or provision does not constitute a waiver of that right or provision.
  • Assignment. You may not assign these Terms without prior written consent. Pelin may assign these Terms freely.
  • Force Majeure. Pelin shall not be liable for any failure or delay caused by circumstances beyond its reasonable control.
  • Amendments. Pelin may modify these Terms at any time. Material changes will be communicated via email or through the Services. Continued use after such notification constitutes acceptance.

17. Contact

For questions about these Terms, please contact us at:

Pelin ApS
Copenhagen, Denmark
legal@pelin.ai