Onboarding makes or breaks activation. Users who get stuck early often never come back.
But where are they getting stuck? Support tickets hint at friction, but patterns are hard to spot across hundreds of conversations.
Find friction points automatically
Pelin analyzes support conversations and surfaces onboarding issues:
First-week patterns — What do new users ask about?
Confusion points — Where do users misunderstand the product?
Setup blockers — What prevents users from getting started?
Drop-off signals — What questions precede users going silent?
What you'll discover
- Which features confuse new users most
- What documentation is missing or unclear
- Where the product fails to match expectations
- Which setup steps cause the most friction
Prioritize onboarding improvements
Not all friction is equal. Pelin shows:
- How often each issue appears
- Which segments are most affected
- Correlation with activation success
- Trend over time (getting better or worse?)
Fix the issues that matter most.
Measure impact
After making changes, track whether related support questions decrease. See if onboarding improvements actually improve activation.
Combine support data with product analytics for the complete picture.