NPS surveys tell you the score. Open-ended responses tell you why.
But analyzing hundreds of text responses manually is tedious. Most teams sample, skim, or skip — leaving insights on the table.
Analyze every response automatically
Pelin processes open-ended survey responses and extracts:
Themes — What topics come up most across responses?
Sentiment drivers — What makes promoters love you? What frustrates detractors?
Segment patterns — Do different customer types say different things?
Actionable quotes — Representative responses for each theme
What you'll discover
Why promoters promote — What drives your best scores?
Why detractors detract — What's causing low scores?
Passives' concerns — What would tip passives toward promoter?
Trends — How do themes change over time?
Beyond NPS
Pelin also analyzes:
- CSAT follow-up responses
- Product feedback surveys
- Onboarding surveys
- Churn surveys
Any survey with open-ended responses.
Connect survey data to other sources
Survey responses are one signal. Pelin combines them with support tickets, sales calls, and other customer conversations.
See if what customers say in surveys matches what they say in support.