Churn doesn't happen overnight.
Before a customer cancels, they give you warning signs. Frustrated messages to support. Complaints in sales calls. Negative survey responses. Questions about alternatives.
These signals are scattered across tools and easy to miss. By the time someone notices, they've already decided to leave.
Spot churn signals automatically
Pelin analyzes every customer conversation and flags risk:
Sentiment detection — Spots frustration, disappointment, and urgency.
Frequency tracking — Customers who complain repeatedly get flagged.
Phrase recognition — Learns patterns that correlate with churn.
Account-level view — See all signals for a specific customer in one place.
What churn signals look like
Real patterns from customer conversations:
- "We're starting to look at other options"
- "This is the third time I've reported this bug"
- "Is there a way to export our data?"
- "We're not really using the product anymore"
- "Our contract is up next month and..."
Individually, easy to miss. Together, a clear warning.
From signal to save
When Pelin detects risk:
- Get alerted — Slack notification or email when accounts show warning signs
- See context — Full history of what's frustrating them
- Route to CS — Assign to the right person with all the details
- Track outcomes — Did the intervention work?
Measure impact
Pelin tracks:
- Accounts flagged as at-risk
- Interventions made
- Churn rate before vs. after
- Revenue saved through early action