AI & Product Management

3 articles in this category

Zapier Has More AI Agents Than Employees. But Do They Understand Your Customers?

Zapier's AI transformation is impressive—800+ AI agents for 800 employees. But as companies race to deploy AI, the real question isn't how many agents you have. It's whether they're listening to what customers actually want.

April 4, 2026

AI & Product Management6 min read

78% of Enterprises Expect AI Agents in Support — But Most Aren't Ready

Adobe's 2026 AI and Digital Trends report reveals a growing disconnect: organizations have bold agentic AI ambitions, but fragmented data and internal friction are holding them back.

February 28, 2026

AI & Product Management8 min read

Agentic AI Is Coming for Your Customer Insights Workflow

Gartner predicts 40% of enterprise apps will feature AI agents by year's end. Here's what that means for product teams drowning in customer feedback.

August 13, 2025