Fintech customers have high expectations. They're trusting you with their money.
When something goes wrong, they tell you. In support tickets. In app reviews. In calls with your team.
But with strict compliance requirements and fast-moving markets, who has time to analyze it all?
Fintech-specific challenges
- Trust is everything — friction erodes confidence
- Regulatory requirements limit what you can build and how
- Customers compare you to traditional banks AND modern alternatives
- Security concerns require careful communication
- Complex products mean complex support conversations
Understand what builds (and breaks) trust
Pelin analyzes customer conversations to surface:
Friction points — Where do users get stuck? What creates confusion?
Trust signals — What concerns do customers express about security, reliability, or fees?
Feature gaps — What functionality do customers expect that you don't offer?
Competitive pressure — When do customers mention alternatives?
Compliance-friendly insights
Pelin helps you understand customer needs without:
- Storing sensitive financial data
- Exposing PII in reports
- Creating compliance headaches
Analyze feedback patterns, not account details.
Works with your stack
Connect to Intercom, Zendesk, Gong, Slack, and other tools your team already uses.