Healthtech serves complex stakeholders — patients, providers, administrators, payers. Each has different needs, frustrations, and language.
Understanding what they need is critical. Feedback is scattered and sensitive.
Understand diverse stakeholders
Pelin analyzes feedback from:
Patients — What's their experience with your product?
Providers — What do clinicians need to work efficiently?
Administrators — What operational concerns arise?
Support interactions — What issues drive the most tickets?
What you'll discover
Usability friction — Where do users struggle?
Workflow gaps — What's missing for clinical workflows?
Trust concerns — What worries users about security, privacy, or reliability?
Integration needs — What systems do users need you to connect with?
Privacy-conscious analysis
Healthtech requires careful data handling. Pelin helps you:
- Analyze feedback patterns without exposing PHI
- Surface themes and trends, not individual records
- Maintain compliance while gaining insights
Understand customer needs without compromising privacy.
Works with your tools
Connect to support systems, feedback forms, and communication tools. Analyze feedback from wherever stakeholders reach out.