Front brings customer conversations into shared inboxes. Support emails, customer requests, partner communications — all in one place.
But managing conversations and analyzing them are different things. The patterns across hundreds of threads stay hidden.
Surface patterns from shared inboxes
Pelin connects to Front and analyzes conversations across your shared inboxes:
- Topic clustering — What issues come up most?
- Sentiment tracking — Which threads show customer frustration?
- Trend detection — Are certain issues increasing?
- Team insights — What does each inbox handle?
What you'll discover
Common themes — What topics drive the most conversations?
Customer pain points — Where do customers struggle?
Process gaps — What could be automated or documented?
Volume patterns — How does conversation volume trend over time?
From inbox management to customer intelligence
Front is great for handling conversations. Pelin adds the analysis layer — turning inbox data into product insights.
Combine with Intercom, Gong, Slack, and other sources for complete customer visibility.