Your sales and success teams talk to customers every day. Every call contains valuable product insights — pain points, feature requests, competitive intel, objections.
But call recordings pile up unwatched. Transcripts go unread. The insights stay locked in conversations.
Unlock insights from every call
Pelin connects to Gong and analyzes call transcripts automatically:
- Pain point extraction — What problems do customers describe?
- Feature requests — What do they wish your product did?
- Competitive mentions — Who are they comparing you to? Why?
- Objection tracking — What's stopping deals from closing?
No manual review. Every call analyzed. Nothing missed.
What you'll discover
Sales blockers — What objections come up most? What's killing deals?
Customer language — How do customers describe their problems in their own words?
Expansion signals — What features would unlock upsells?
Product gaps — Where does the product fall short of customer expectations?
Close the loop between sales and product
Stop relying on sales to "pass along feedback." Pelin gives product teams direct access to customer conversations — organized, analyzed, and actionable.
Combine with support data from Intercom, Zendesk, and more for the complete customer picture.