Customer emails contain direct feedback. Questions, complaints, feature requests, praise — all in their own words.
But email threads are hard to analyze at scale. Important feedback stays buried in inboxes.
Extract insights from email conversations
Pelin connects to Gmail and analyzes customer email threads:
- Feedback extraction — Identify requests, complaints, and questions
- Sentiment analysis — Spot frustrated or happy customers
- Theme clustering — Group similar topics across email threads
- Account context — See email history for specific customers
What you'll discover
Direct feedback — What do customers say when they email you directly?
Escalation patterns — What issues prompt customers to email?
Communication gaps — What questions could be answered proactively?
Customer sentiment — How do email interactions trend over time?
Respect privacy, surface patterns
Pelin analyzes patterns and themes, not individual messages. Get insights without compromising customer privacy.
Combine with support data from Intercom, Zendesk, and call data from Gong for complete visibility.