Your support team handles hundreds of conversations every week. Each one contains valuable signals — frustrations, feature requests, competitive mentions, churn risks.
But who has time to read them all?
Most teams either ignore this goldmine entirely, or spend hours manually tagging and categorizing. Neither works at scale.
Connect once, get insights forever
Pelin connects to Intercom with one click. From there, it works automatically:
- Real-time sync — new conversations analyzed as they come in
- AI categorization — pain points, feature requests, praise, churn signals
- Theme clustering — groups similar feedback without manual tagging
- Sentiment tracking — spots frustrated customers before they churn
No setup, no tagging taxonomy, no maintenance.
What you'll discover
Within hours of connecting, Pelin surfaces:
Pain points — What frustrates customers most? Which issues drive the most tickets?
Feature requests — What are customers asking for? Ranked by volume and customer segment.
Churn signals — Who's frustrated enough to leave? Catch them before they cancel.
Competitive mentions — When customers mention alternatives, you'll know.
Beyond Intercom
Intercom is just one piece. Pelin also connects to Zendesk, Slack, Gong, HubSpot, Linear, Notion, and more.
Combine sources to see the complete picture of what your customers need.