Customer feedback lives in Slack. Shared channels with customers. Internal threads about user issues. Support escalations. Sales team observations.
It's valuable context that usually stays buried in chat history.
Surface insights from Slack conversations
Pelin connects to your Slack workspace and analyzes relevant channels:
- Customer channels — What are customers saying in shared Slack channels?
- Support threads — What issues get escalated internally?
- Sales intel — What does the sales team hear from prospects?
- Cross-team context — Connect dots across departments
What you'll discover
Real-time signals — Customer complaints as they happen, not weeks later in a report.
Internal knowledge — What your team knows about customers but hasn't documented.
Escalation patterns — Which issues bubble up repeatedly?
Customer language — How do customers describe problems in casual conversation?
Combine with formal channels
Slack captures informal feedback that doesn't make it into tickets. Pelin combines this with data from Intercom, Zendesk, Gong, and other sources.
See both what customers tell support officially and what they mention casually.