Your Zendesk is a goldmine of customer intelligence. Every ticket, every reply, every resolution contains signals about what your customers need.
But with hundreds of tickets per week, there's no way to read them all. Important patterns get buried in the queue.
Turn tickets into insights automatically
Pelin connects to Zendesk and analyzes every ticket:
- Automatic categorization — pain points, feature requests, bugs, praise
- Theme detection — groups similar issues across tickets
- Sentiment analysis — identifies frustrated customers early
- Trend tracking — see if issues are growing or shrinking over time
No manual tagging. No ticket sampling. Complete visibility.
What you'll discover
Top pain points — What issues generate the most tickets? What frustrates customers most?
Feature requests — What do customers wish you built? Ranked by frequency and customer segment.
Churn risk — Which accounts are showing frustration signals?
Support-to-product loop — Surface themes that need product attention, not just support fixes.
Beyond Zendesk
Zendesk is one source of truth. Pelin also connects to Intercom, Gong, Slack, HubSpot, and more.
See the full picture across support, sales, and customer success.