Datadog's State of AI Engineering 2026 reveals 5% of AI requests fail in production, with capacity limits causing 60% of failures. The lesson for product teams: operational complexity kills scale. Here's how to avoid the same trap with customer insights.
Stanford's 2026 AI Index reveals AI agents jumped from 12% to 66% task success in a single year. The new bottleneck isn't capability—it's knowing what to build. Here's what product teams should do next.
Dovetail's latest AI platform cuts analysis from 100 hours to 10. Here's what that means for product teams still swimming in spreadsheets and manual tagging.
With 73% of product managers now using AI tools, a new trend is emerging: unified intelligence platforms that combine all customer signals into a single source of truth. Here's why fragmented feedback is dying.
Shopify's VP of Engineering warns about 'comprehension debt' when engineers over-rely on AI. The same risk applies to product teams using AI for customer research—and the stakes are even higher.
Kustomer's new AI Signals launch highlights a fundamental shift in how product teams should think about customer feedback. The future isn't about collecting more data—it's about surfacing what matters before it's too late.
Most product teams have plenty of customer data. What they don't have is a system to turn that data into meaningful improvements. Here's how AI-powered insights are finally closing the gap.
AI can generate charts, specs, and summaries in minutes. The PM skill that can't be automated? Turning real customer insights into stories that move rooms.
Legacy SaaS is under pressure as AI-native solutions emerge. Here's why product teams relying on outdated customer feedback tools are about to get left behind—and what to do about it.
65% of companies now use hybrid AI architectures. Here's why product teams are rethinking their approach to customer feedback tools—and what it means for your roadmap.
Learn how to create and maintain a customer feedback backlog that drives product decisions. Step-by-step guide with templates and best practices for product teams.
Stop losing customer feedback across Intercom, Zendesk, and Slack. Use this free Notion template to centralize and prioritize product feedback in one place.
Learn how to categorize, analyze, and act on customer feedback systematically. Includes a free Notion template and tips for using AI to find patterns.
Learn how to use a Kanban-style voting board in Notion to prioritize feature requests based on customer votes, effort, and impact. Free template included.
When any PM can ship a feature in an afternoon, the bottleneck shifts from engineering capacity to customer insight. Here's why feedback loops matter more than ever.
A practical guide to collecting, organizing, and prioritizing feature requests from customers, sales, and stakeholders—without drowning in spreadsheets or disappointing everyone.
As AI compresses team sizes and accelerates cycle times, product managers face an impossible choice: move faster or understand customers better. Here's why you don't have to choose.
Discover how AI is revolutionizing product management. Learn about AI-powered customer feedback analysis, automated insights, and the future of building products users love.