Microsoft's partnership with Anthropic signals the shift from AI assistants to AI agents that actually execute work. Product teams that still rely on manual feedback analysis are already behind.
As AI agents hollow out feature-based SaaS products, companies with deep customer understanding are discovering their competitive moat. Here's why customer insights are your strongest defense.
Salesforce's acquisition of Momentum signals a major shift: enterprise giants are racing to turn unstructured customer conversations into actionable product insights. Here's what it means for product teams.
Product teams are drowning in customer data but starving for insights. New research shows how AI-powered intelligence is finally bridging the gap between information and action.
G2's 2026 survey reveals the biggest barrier to AI-driven churn reduction isn't the technology—it's the gap between insight and action. Here's how product teams can bridge it.
G2's 2026 survey reveals AI churn tools are maturing fast. But the gap between insight and action remains. Here's why customer feedback is the missing piece.
As enterprises rush to build custom software and AI threatens traditional SaaS, the companies that will win are those who actually understand what their customers need.
At the AI Impact Summit 2026, industry leaders revealed what really matters in the AI era: understanding customer pain points, not just automating workflows.
New Retool data shows enterprises are replacing SaaS with custom builds—not because of technology, but because vendors don't understand their workflows. Here's what product teams need to know.
As agentic AI disrupts traditional software businesses, product teams face a choice: build features that get replaced, or understand customers so deeply that AI can't compete.